Pesoloan Contact Number: Is Support Open 24 Hours?
We found no official claim of 24-hour phone support. The company's own loan-process page lists a hotline of 0917 626 0130 and 0917 620 6116, a support email of support@pesoloan.ph and service hours of 7:30 am to 6:00 pm. Confirm the current details inside the app, and be careful with numbers and pages on third-party sites, which often do not match the company's own.
When a payment does not post or a charge looks wrong, you want to reach the lender quickly. This page lists the contact channels Pesoloan publishes, explains what we did and did not find about support hours and shows how to avoid fake "customer service" accounts.
Contact Details Published by the Company
| Channel | Detail | Where it appears |
|---|---|---|
| Support email | support@pesoloan.ph | Google Play listing, App Store listing, company pages |
| Hotline | 0917 626 0130 and 0917 620 6116 | Company loan-process page |
| Hotline (store listing) | +63 917 626 0130 | Google Play developer contact |
| Website | pesoloan.ph | Store listings |
| Office address | L24 PSE Tower, One Bonifacio High Street, 28th Street corner 5th Avenue, Bonifacio Global City, Taguig | Google Play listing |
| Operator | Masaganang Buhay Finance Philippines Corporation | Store listings and company pages |
An earlier App Store description gave a different address in the same area, 8F High Street South Corporate Plaza, BGC, Taguig. Our article on the company behind Pesoloan explains how to confirm which address is current.
Is Support Open 24 Hours?
We did not find any official statement from Pesoloan that support is open 24 hours. The company's loan-process page lists service hours of 7:30 am to 6:00 pm, shown for both weekdays and weekends. The Google Play listing mentions a support email and says the team can help with concerns, but it does not give hours for phone support.
Practical implications:
- Call during the listed hours if you need a person on the phone.
- Use email outside those hours. Email is also better when you need a written record.
- Expect delays. Replies from any support team can take time, so send your message early, with all details.
Because hours can change, confirm them in the app or on the company's official page before relying on them.
Be Careful With Numbers on Third-Party Sites
While researching, we found third-party pages that list different hotline numbers, different working hours or a different SEC registration number for apps with similar names. These pages are not run by the company, and several of them do not match the details on Pesoloan's own pages. If a number comes from a review site, a social media comment or a chat message, do not assume it is real.
Use only:
- the contact details inside the app,
- the official store listing,
- the company's own pages linked from the store listing.
How to Spot a Fake Support Account
- It contacts you first. Be careful if someone messages you out of the blue claiming to be from customer service.
- It asks for your OTP, PIN or password. A real lender does not need them for support.
- It asks you to pay a personal account. Repayment is made through the channel shown in the app. See how to pay Pesoloan using GCash.
- It uses a free email address or a social media page. The published support email uses the company's own domain.
- It promises a loan upgrade or cancellation for a fee. See our list of online lending scam red flags.
What to Prepare Before You Contact Support
Make the first message complete, so support can answer without back-and-forth:
- Your full name and registered mobile number.
- The loan reference or application date.
- A clear description of the problem, in a few sentences.
- Screenshots of the loan screen, payment receipts or error messages.
- What you want the company to do, for example confirm a payment or correct a balance.
If Support Does Not Help
- Follow up in writing and keep the thread.
- For collection or lending practices, you can report to the SEC, which supervises lending and financing companies. Our guide to debt collection rules and your rights explains how.
- For data and privacy concerns, you can file a complaint with the National Privacy Commission.
- If you want to understand why borrowers complain, see what is documented and what is only alleged in our article on Pesoloan harassment reviews.
If you are still deciding whether to apply, our loan comparison overview shows amounts, ages and requirements for several recorded lenders.
A Short Message You Can Adapt
A clear first email saves time. You can adapt this wording: "Hello, my name is [full name] and my registered mobile number is [number]. I have a question about my loan with reference [reference or application date]. [Describe the problem in one or two sentences.] I have attached screenshots and my receipt. Please confirm the status and tell me what I should do next. Thank you." Keep the reply and any reference number you are given.
Next Steps
Our main page also lets you see the full list of recorded lenders we compare.
FAQs
What is the Pesoloan contact number?
The company's loan-process page lists 0917 626 0130 and 0917 620 6116, and the Google Play listing shows +63 917 626 0130. Confirm the current numbers in the app before you call.
What is the Pesoloan customer service email?
support@pesoloan.ph, as published on the Google Play and App Store listings.
Is Pesoloan customer service open 24 hours?
We found no official claim of 24-hour support. The company's page lists 7:30 am to 6:00 pm.
Where is Pesoloan's office?
The Google Play listing gives L24 PSE Tower, One Bonifacio High Street, Bonifacio Global City, Taguig.
Sources We Checked
Pesoloan Editorial Team. We research online lending in the Philippines and check company and registration details against public SEC records before publishing. Our articles separate documented facts from user reports and list their sources. Learn more on our author page and in our editorial policy.