How to Delete Pesoloan Account: Step-by-Step Guide

By Pesoloan Editorial Team · Published 01/11/2026

Quick Answer

We found no published, self-service "delete account" button for Pesoloan, so the practical route is to settle your balance, then email support@pesoloan.ph to request account closure and deletion of your personal data. Uninstalling the app does not delete your account. Under the Data Privacy Act you have rights over your data, although a lender may keep some records it is required to retain.

People usually want to close a loan app account for one of three reasons: they have finished repaying and no longer need it, they are worried about the permissions the app holds, or they want to stop receiving messages. Each has a different best step. This guide covers all three and explains what can and cannot be deleted.

What Is Published About Account Deletion

The Google Play and App Store listings and the company's loan-process pages do not describe an account-deletion feature. The support email, support@pesoloan.ph, is the published channel for concerns. Borrowers on public forums have also said that direct deletion is not available inside lending apps in general, and that lenders usually keep some data for compliance and auditing. We could not confirm those statements for Pesoloan from official pages, so we recommend asking the company directly and keeping a written record.

Step 1: Settle Your Balance Completely

A lender is unlikely to close an account with an unpaid balance, and an open balance can lead to collection activity.

Pay the full amount due through the channel shown in the app. See how to pay Pesoloan using GCash.
Screenshot the final payment receipt.
Check that the loan status shows a zero balance or "settled."
Ask support for written confirmation that your loan is fully paid.

Step 2: Save Your Records

Before you request closure, save what you may need later:

screenshots of the loan agreement and disclosure statement,
payment receipts and reference numbers,
screenshots of the account screen showing a zero balance,
any emails or chat replies from support.

If your account is deleted, you may lose access to these inside the app, and you may need them if an entry is ever disputed.

Step 3: Send a Written Closure and Deletion Request

Email support@pesoloan.ph with a clear request. A short message works:

State your full name, registered phone number and the email or details linked to the account.
Say that your loan is fully paid and attach your final receipt.
Ask the company to close your account and to delete or anonymize your personal data, except for records it is legally required to keep.
Ask the company to tell you in writing what data it will retain and for how long.
Ask for confirmation once the request is complete.

Avoid sending new copies of your ID or other sensitive documents unless the company has a clear, verified reason to ask for them.

Step 4: Use Your Data Privacy Act Rights

Republic Act No. 10173, the Data Privacy Act of 2012, gives people rights over their personal data, including the right to access it, to ask for corrections and to ask for blocking, removal or destruction of data in certain cases. A company may keep information it needs for legal obligations, audits or the defense of legal claims, so the right is not absolute.

In your email, you can refer to these rights and ask the company's data protection officer, or the support team if no officer is named, to respond.

Step 5: Remove Permissions and the App From Your Phone

Open your phone settings and review the permissions given to the app, such as contacts, storage, camera and location. Remove those you no longer want to allow.
Uninstall the app after you have sent your request and saved your records.
Remember that uninstalling does not delete your account or the data the company already holds.

If you are worried about contact access, our article on whether Pesoloan calls your contacts explains what the rules say.

Step 6: Follow Up and Escalate if Needed

Give the company a reasonable time to respond, then follow up in writing.
Keep the date of each message and every reply.
If the company does not respond, or refuses without explanation, you can file a complaint with the National Privacy Commission. Its complaint guidelines are published on privacy.gov.ph.
If messages or calls continue after your loan is paid and your request is sent, save screenshots and call logs. Contacting people in your contact list other than guarantors or co-makers is prohibited under SEC Memorandum Circular No. 18, Series of 2019, even with consent. Our guide to debt collection rules and your rights explains where to report it.

What May Not Be Deleted

Records the company must keep for legal or regulatory reasons.
Information already shared with a credit registry, if the company submits data to one. See our explainer on whether Pesoloan reports to the CIC.
Records the company needs to defend or enforce legal claims.

Before You Go

If you are closing this account because you are looking for a different loan, you can explore other loan options in the Philippines and check each lender against the SEC list first. For help reaching the company, see the Pesoloan contact number page.

Next Steps

If you plan to borrow again, compare lenders before you borrow and check each one against the SEC list.

FAQs

Can I delete my Pesoloan account inside the app?

We found no published delete option in the app listings or company pages. Email support@pesoloan.ph to request closure and data deletion, and ask for a written reply.

Does uninstalling the app delete my account?

No. It removes the app from your phone, but your account and the data the company holds remain until the company acts on a request.

Can I delete my account if I still owe money?

A lender is unlikely to close an account with an open balance. Settle the balance first, keep receipts and then send your request.

What if the company ignores my request?

Follow up in writing and keep records. If there is still no response, you can complain to the National Privacy Commission about your data rights.

Sources We Checked

Pesoloan Editorial Team. We research online lending in the Philippines and check company and registration details against public SEC records before publishing. Our articles separate documented facts from user reports and list their sources. Learn more on our author page and in our editorial policy.